Slingo Casino Privacy Policy

At Slingo Casino, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store and share your personal data when you access and use our services at slingo.com. By using our platform — whether you play slingo casino games, explore slingo slots, or manage your account — you agree to the practices described here. We encourage you to read this document carefully so you understand exactly how your information is handled.

Our services are operated by Skill on Net Ltd, registered in Malta under Reg. No. C50024. A UK processing agent, Skill on Net Limited (company number 14264775), Suite A, 4–6 Canfield Place, London NW6 3BT, handles deposit and withdrawal processing for UK customers. We hold a licence from the Gambling Commission of Great Britain, account number 39326. Our online casino slingo platform is designed exclusively for players based in Great Britain.

1. Who This Policy Applies To

This Privacy Policy applies to all individuals who visit or register on our platform. We are the data controller responsible for your personal information. If you have any questions or wish to exercise your rights, you can contact our dedicated Data Protection Officer at dpo@slingo.com. Our general support team is also available at contact@slingo.com.

Please note that our services are provided exclusively to players located in the United Kingdom. We do not knowingly process data for residents of other jurisdictions. Additionally, employees, managers, directors, agents, consultants of the operator and their immediate relatives are prohibited from registering on our platform.

2. Information We Collect

When you register and play slingo casino uk games, we may collect the following categories of personal data:

2.1 Information You Provide Directly

• Full name, date of birth and contact details including email address and phone number
• Residential address and proof of identity documents submitted during verification
• Financial information including payment method details (Visa, Mastercard, PayPal, Paysafecard, Trustly, Apple Pay)
• Funding evidence where required by our Safer Gambling team
• Communications you send us via live chat, email or our contact form
• Responsible gaming preferences and self-imposed limits or restrictions

2.2 Information We Collect Automatically

• Device information, browser type, operating system and IP address
• Login activity, session data and slingo casino login timestamps
• Gaming activity including game history, bet amounts and wagering patterns
• Bonus usage and promotional interactions across our Daily Picks and other offers
• App usage data if you access our services through the slingo casino app on iOS or Android
• Cookies and similar tracking technologies (see our Cookies section below)

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To register and verify your account before you deposit or play slingo online casino games
• To process deposits and withdrawals in GBP using your chosen payment methods
• To comply with our obligations under the Gambling Commission of Great Britain licence
• To conduct responsible gambling monitoring and identify indicators of gambling-related harm
• To send you personalised promotional offers, including targeted bonus codes and Daily Picks, where you have consented
• To detect and prevent fraud, money laundering, irregular wagering and abuse of our bonus system
• To enforce our Terms and Conditions, including our Bonus Policy
• To administer loyalty rewards, levels progression, tournaments and VIP point tracking
• To improve our platform — including slingo casino mobile and desktop versions — and develop new features
• To respond to customer support requests via live chat (06:00–00:00 GMT) or email

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: To provide our services, process payments and manage your account
• Legal obligation: To comply with gambling regulations, anti-money laundering requirements and our licence conditions
• Legitimate interests: To prevent fraud, ensure platform security and improve our mobile slingo originals casino experience
• Consent: To send you marketing communications and personalised promotional offers, which you may withdraw at any time

5. Cookies and Tracking Technologies

When you visit slingo.com or use our slingo casino app, we use cookies and similar technologies to recognise your device, maintain your session and improve your experience. These include essential cookies required for the platform to function, analytical cookies that help us understand how players use top slingo originals casino features, and marketing cookies that allow us to show relevant promotional content.

You can manage your cookie preferences through your browser settings. Please be aware that disabling certain cookies may affect your ability to use all features of our platform, including the cashier and account management tools.

6. Sharing Your Information

We do not sell your personal data. We may share your information with the following categories of third parties only where necessary:

• Our UK processing agent, Skill on Net Limited, for the purpose of handling deposits and withdrawals
• Payment processors including Visa, Mastercard, PayPal, Paysafecard, Trustly and Apple Pay
• Identity verification and Know Your Customer (KYC) service providers
• Game suppliers including Playtech, who power our live casino games with Golden Chips functionality
• Regulatory authorities including the Gambling Commission of Great Britain
• Law enforcement agencies where required by law or court order
• Third-party jackpot verification partners for wins of £5,000 or more

All third parties we engage are required to process your data lawfully and in accordance with our instructions and applicable data protection legislation.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Where your account is inactive for 12 consecutive months, we will attempt to return any remaining balance to your last-used payment method and contact you 30 days in advance. Even following account closure, we may retain certain data for up to five years or longer where required by anti-money laundering legislation or our licence conditions.

8. Your Rights

As a UK-based player, you have the following rights regarding your personal data under applicable data protection law:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: In certain circumstances, you may request deletion of your data
• Right to restriction: You may ask us to limit how we process your data
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where we process your data based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact our Data Protection Officer at dpo@slingo.com. We will respond within the timeframe required by applicable law. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately.

9. Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. Our slingo casino uk platform uses encryption and secure protocols for all financial transactions and account management activities. Document checks during the verification process are aimed to be completed within 12 hours, with 48 hours as the point at which you should follow up with our support team if you have not received confirmation.

10. Children and Underage Players

Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If we become aware that a minor has registered on our platform, we will immediately suspend the account and delete the associated data. Age verification is a mandatory step in our registration process before any depositing or gambling activity is permitted.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. Where we make material changes, we will notify you via email or a prominent notice on our platform. We encourage you to review this page periodically. Your continued use of our services after any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal data at Slingo Casino, please reach out to us using the contact details below:

• Email: contact@slingo.com
• Data Protection Officer: dpo@slingo.com
• Live Chat: Available daily 06:00–00:00 GMT
• Postal address: Skill on Net Limited, Suite A, 4–6 Canfield Place, London NW6 3BT

We are here to help and will do our best to address any concerns you raise promptly and transparently.